Medical Records Coordinator

Medical Records & Billing Management

• Request and track medical records and bills from healthcare providers, facilities, and vendors (Ciox, ChartSwap, Sharecare, etc.).
• Review all received records for accuracy, completeness, and correct patient/provider matching.
• Maintain and update tracking logs and the firm’s case management system.
• Verify and reconcile payments for all records received.

Follow-Up & Communication

• Make consistent follow-up calls and send written requests to providers and vendors.
• Communicate with attorneys, paralegals, and intake staff regarding record status and missing documents.
• Coordinate with the bookkeeping department for timely payments and reconciliations.

Compliance & Dispute Resolution

• Review invoices to ensure compliance with Ohio and federal medical record laws.
• Identify overcharges or noncompliance and prepare dispute or appeal letters citing applicable legal authority.
• Keep detailed documentation of all disputes and resolutions.

Data Integrity & Confidentiality

• Accurately scan, name, and file all records in the firm’s case management system.
• Protect the confidentiality and security of all client medical and personal information.